{"id":1225,"date":"2021-04-12T13:49:48","date_gmt":"2021-04-12T11:49:48","guid":{"rendered":"https:\/\/expert.holanuna.com\/practika\/?p=1225"},"modified":"2021-06-03T10:54:29","modified_gmt":"2021-06-03T08:54:29","slug":"best-teletherapy-platforms","status":"publish","type":"post","link":"https:\/\/expert.holanuna.com\/practika\/best-teletherapy-platforms\/","title":{"rendered":"Best Teletherapy Platforms for Mental Health Professionals"},"content":{"rendered":"

It\u2019s no surprise that when the coronavirus pandemic began in March 2020, more clients and therapists began using telehealth platforms. But the sheer size of the increase <\/span>is <\/span><\/i>surprising: we\u2019re talking about a 50%+ boost in the market <\/span>according to the CDC<\/span><\/a>.\u00a0<\/span><\/span><\/p>\n

And the experts say that teletherapy is here to stay. Even when we can see clients in person again, many therapy providers are likely to continue with some form of online mental health practice, attracted by the convenience and possibility to reach new clients in new spaces.<\/span><\/p>\n

\u00a0<\/span><\/p>\n

There are a plethora of teletherapy platforms available to choose from. But, as we\u2019ve written about before, <\/span>it\u2019s hard to know where to start with creating an online practice<\/span><\/a> \u2013 and choosing a platform is one of the key decisions. Counselors who\u2019ve been providing teletherapy for a while are now finding themselves revising different options, looking for video conferencing services that better meet their needs.<\/span><\/span><\/p>\n

Many clinicians jumped right in with the online tools they were already familiar with \u2013 such as Skype \u2013 and are now realizing the importance of finding the right online therapy platform fit. Inadequate telehealth solutions can break clients\u2019 trust, if they don\u2019t feel confident in the platform\u2019s security, leading to client retention issues.\u00a0<\/span><\/p>\n

Both therapists and clients need a smooth, seamless experience where video calls won\u2019t be interrupted by platform or connection issues. Overly complex platforms can create confusion, but overly simple tools may lack key features for therapists, like the capacity to share materials with clients, keep secure, real-time notes or manage workflow.\u00a0<\/span><\/p>\n

Clearly, finding the perfect platform is a delicate balance and comes down to each therapist\u2019s specific needs. <\/span>We\u2019ve created this guide to the top teletherapy platforms to take some of the guesswork out of the process. With some careful planning, therapists can find a platform that increases their efficiency and helps to attract \u2013 plus retain \u2013 their clients.\u00a0<\/b><\/span><\/p>\n

Need an all-in-one practice management software that lets you protect your patients with secure chat and video calls? <\/span><\/i>Try Nuna \u2013 it\u2019s free to get started.<\/span><\/i><\/a><\/span><\/p>\n

\u00a0<\/span><\/p>\n

How to choose the best teletherapy platform<\/span><\/h2>\n

Now that you\u2019re aware of how important it is to find the right platform<\/span>, let\u2019s look at how to weigh up your options. <\/b>The main factors you\u2019ll want to consider are:\u00a0<\/span><\/span><\/p>\n

Security: protecting client data<\/span><\/h3>\n

In-person therapy involves creating a safe space where clients feel comfortable discussing deeply personal issues. Virtual therapy is no different. Therapists need to ensure that confidential information shared during client sessions, as well as client notes and case files, are secured against threats of hacking or unauthorized access.<\/span><\/p>\n

Moreover, you\u2019ll need to be able to demonstrate this to clients. It\u2019s important to choose video conferencing platforms that follow all the appropriate digital security protocols. This might involve high-grade end-to-end encryption services and\/or HIPAA compliance.\u00a0<\/span><\/p>\n

Pricing: accessible options<\/span><\/h3>\n

Of course, therapists need to consider their bottom line when choosing a telehealth platform. Platforms with excessively high fees might be unaffordable or force therapists to raise their prices and lower their competitiveness.<\/span><\/p>\n

Make sure you take into account the full price you\u2019d need to pay each month, including any extra features you need, and carefully analyze the difference between premium and free versions.\u00a0<\/span><\/p>\n

Key features: improving workflow<\/span><\/h3>\n

All therapists know that their work doesn\u2019t begin \u2013 or end \u2013 with the actual therapy session. When deciding on a platform, think about which extra features would make your practice and workflow run more smoothly. Different platforms may have tools that can help to schedule appointments and improve client communication, with secure chats and file sharing during and between sessions.<\/span><\/p>\n

You should also check which practice management features are available to allow you to securely store client histories, manage payments and invoicing, and help you to market your services. We\u2019ve written guides to <\/span>therapy scheduling services<\/span><\/a> and <\/span>practice management tools for therapists<\/span><\/a> if you want to dive deeper.<\/span><\/span><\/p>\n

Below, we\u2019ll highlight which video conferencing platforms include scheduling and practice management features.\u00a0<\/span><\/p>\n

Performance: connecting smoothly<\/span><\/h3>\n

Video calls that drop mid-way through or have grainy images or poor sound quality are a nightmare for therapists and clients alike.<\/span><\/p>\n

While this is often down to the quality of both parties\u2019 internet connection, choosing a high-performance platform that\u2019s able to deal with connectivity issues \u2013 or at least has backup chat features to keep you connected with your client \u2013 can help maintain a smooth flow of communication.\u00a0<\/span><\/p>\n

The best teletherapy platforms for therapists<\/span><\/h2>\n

1. Nuna: a complete teletherapy and practice management platform\u00a0<\/span><\/h3>\n

Nuna<\/span><\/a> is a free, all-in-one platform that allows therapists not only to conduct high-quality video calls but also to manage their practice and workflow.<\/span><\/span><\/p>\n

Nuna offers high-performance video calls with an interface that\u2019s intuitive for therapists and clients to navigate, and with key capacities to share files, chat, take client notes in real-time, and share your screen on calls.<\/span><\/p>\n

It\u2019s designed to meet therapists\u2019 needs at all stages of their business, with a full suite of pre-call and post-call services. Nuna\u2019s directory of therapists allows you to market your services to clients all over the world. Then, once clients book an appointment, they get an automated reminder \u2013 which helps to reduce no-shows. You\u2019ll be able to manage your client relationships with ongoing client notes, a secure chat feature for check-ins, and more.\u00a0\u00a0<\/span><\/p>\n

Key features:\u00a0<\/b><\/span><\/p>\n

– \u00a0 \u00a0 \u00a0 Secure, end-to-end encrypted video sessions<\/span><\/p>\n

– \u00a0 \u00a0 \u00a0 Call clients without needing to use a link<\/span><\/p>\n

– \u00a0 \u00a0 \u00a0 Fileshare, screen sharing, and group call functions\u00a0<\/span><\/p>\n

– \u00a0 \u00a0 \u00a0 Live electronic health record (EMR) note-taking interface<\/span><\/p>\n

– \u00a0 \u00a0 \u00a0 Appointment scheduling with GCal and Gmail integration and reminders<\/span><\/p>\n

– \u00a0 \u00a0 \u00a0 Chat feature available between sessions<\/span><\/p>\n

– \u00a0 \u00a0 \u00a0 An experts directory for marketing<\/span><\/p>\n

– \u00a0 \u00a0 \u00a0 Payment and invoicing capabilities<\/span><\/p>\n

– \u00a0 \u00a0 \u00a0 Free to use\u00a0<\/span><\/p>\n

– \u00a0 \u00a0 \u00a0 A responsive team who are constantly working on new features \u2013 analytics features and Nuna for clinics coming soon.<\/span><\/p>\n

Best for:\u00a0<\/b><\/span><\/p>\n

Therapists who want a one-stop platform for online therapy<\/a> sessions and everything in between, with secure video, chat, and file share functionality.\u00a0<\/span><\/p>\n

2. Doxy: a simple, user-friendly telemedicine platform<\/span><\/h3>\n

Doxy is a user-friendly video call software for all forms of telehealth. The basic version on offer at Doxy.me is free, but for better quality video as well as features like screen sharing and group calls, it\u2019s $29 a month. It has a simple, intuitive interface that makes it easy to start and join calls, but no practice management functionality.\u00a0\u00a0<\/span><\/p>\n

Key features:\u00a0<\/b><\/span><\/p>\n

– \u00a0 \u00a0 \u00a0 High levels of data security and HIPAA compliant<\/span><\/p>\n

– \u00a0 \u00a0 \u00a0 Very easy to use, attractive, and intuitive design<\/span><\/p>\n

– \u00a0 \u00a0 \u00a0 Virtual waiting room and patient queue features<\/span><\/p>\n

– \u00a0 \u00a0 \u00a0 The paid version includes extra call features like screen sharing and high-quality video.<\/span><\/p>\n

Best for:\u00a0<\/b><\/span><\/p>\n

Therapists who want a user-friendly video call software, without practice management or therapy-specific features, and who don\u2019t mind paying extra for premium video tools.\u00a0<\/span><\/p>\n

3. Zoom: a mainstream video conferencing platform<\/span><\/h3>\n

Zoom is probably the best-known video platform on the list: a virtual meeting software that allows users to schedule calls one-on-one or in groups using a link.<\/span><\/p>\n

There are several different pricing levels. The free version allows unlimited one-on-one calls, with screen sharing and chat, but has a 40-minute limit on group sessions. The paid pro, business and enterprise versions remove this limit and grant access to some extra features.<\/span><\/p>\n

For those seeking HIPAA-compliant video calling, Zoom now has a HIPAA compliance add-on available to Pro subscribers (Pro subscriptions start at $14.99 per month).<\/span><\/p>\n

Key features:\u00a0<\/b><\/span><\/p>\n

– \u00a0 \u00a0 \u00a0 Widely used\u00a0<\/span><\/p>\n

– \u00a0 \u00a0 \u00a0 High-performance video\u00a0<\/span><\/p>\n

– \u00a0 \u00a0 \u00a0 Good features for group sessions \u2013 virtual hand-raise function, ability to chat separately with different members of the group<\/span><\/p>\n

– \u00a0 \u00a0 \u00a0 Free for the basic plan, but a HIPAA compliant account that can host group sessions requires a paid license<\/span><\/p>\n

– \u00a0 \u00a0 \u00a0 Without a HIPAA secure account, there have been some concerns raised around data security or the ability for uninvited participants to join or “bomb” calls.\u00a0<\/span><\/p>\n

Best for:\u00a0<\/b><\/span><\/p>\n

Therapists who want a solution their clients are familiar with, don\u2019t need practice management features, and are willing to pay extra for HIPAA compliance and group therapy calls.\u00a0<\/span><\/p>\n

4. Google Meet: an integrated video call service<\/span><\/h3>\n

Google Meet is another well-known video conferencing tool that integrates smoothly with the rest of the Google Workspace: Google Calendar, Gmail, etc.<\/span><\/p>\n

It\u2019s really easy to use, and it\u2019s possible to connect directly through your web browser, without having to download a separate app. Like Zoom, it\u2019s not specifically geared towards telehealth and doesn\u2019t include any capacities for client notes, invoicing, or other practice management features.\u00a0<\/span><\/p>\n

Key features:\u00a0<\/b><\/span><\/p>\n

– \u00a0 \u00a0 \u00a0 Easy to use, no separate app download unless you join from a mobile device (like an iPad or Android phone)\u00a0<\/span><\/p>\n

– \u00a0 \u00a0 \u00a0 Group calls included as well as screen sharing<\/span><\/p>\n

– \u00a0 \u00a0 \u00a0 Free<\/span><\/p>\n

– \u00a0 \u00a0 \u00a0 You can make Google Meet HIPAA secure through a business associate agreement\u00a0<\/span><\/p>\n

– \u00a0 \u00a0 \u00a0 Integrates with other Google Workspace tools\u00a0<\/span><\/p>\n

 <\/p>\n

Best for:\u00a0<\/b><\/span><\/p>\n

Therapists seeking a simple, video-call-only platform, or those who want to integrate their telehealth call software with Gmail and Google calendar.\u00a0<\/span><\/p>\n

5. VSee: telehealth calls and client management options<\/span><\/h3>\n

There are two versions of VSee designed for healthcare providers: VSee Clinic and VSee Messenger for Healthcare. Both have limited free plans with upgrades starting from $49\/month for features like HIPAA Secure BAAs, group calls, and more.\u00a0<\/span><\/p>\n

VSee Clinic includes a suite of client management features, like intake forms, payment collection, and insurance verification, though you\u2019ll have to pay for their premium versions to access most of these, and many are more relevant to telemedicine practitioners than therapists.<\/span><\/p>\n

VSee Messenger is a video-call-only service without practice management.\u00a0<\/span><\/p>\n

Key features:\u00a0<\/b><\/span><\/p>\n

– \u00a0 \u00a0 \u00a0 Free basic versions of all VSee services<\/span><\/p>\n

– \u00a0 \u00a0 \u00a0 Premium plans include the capacity to apply for HIPAA security<\/span><\/p>\n

– \u00a0 \u00a0 \u00a0 Features like phone dial-in and additional customer care available on paid plans<\/span><\/p>\n

– \u00a0 \u00a0 \u00a0 VSee Clinic paid subscriptions include a range of patient management services\u00a0<\/span><\/p>\n

Best for:\u00a0<\/b><\/span><\/p>\n

VSee Messenger is best for therapists who want a simple e-call teletherapy platform, and who are willing to pay extra for features like unlimited screen sharing and BAA.\u00a0<\/span><\/p>\n

VSee Clinic is a better choice for providers who are happy to pay for a full suite of practice management features, though some aren\u2019t relevant to therapists.\u00a0<\/span><\/p>\n

Comparison of teletherapy tools\u00a0<\/span><\/h2>\n

Here\u2019s an overview of how the different tools compare:<\/span><\/p>\n

 <\/p>\n\n\n\n\n\n\n\n\n
<\/td>\nSecurity\u00a0<\/b><\/span><\/td>\nPricing<\/b><\/span><\/td>\nVideo call features<\/b><\/span><\/p>\n

– Screen sharing<\/span><\/p>\n

– Group calls<\/span><\/p>\n

– File sharing<\/span><\/td>\n

Practice management features<\/b><\/span><\/p>\n

– Therapy notes<\/span><\/p>\n

– Scheduling<\/span><\/p>\n

– Invoicing<\/span><\/p>\n

– Marketplace<\/span><\/td>\n<\/tr>\n

Nuna<\/span><\/td>\nYes<\/span><\/td>\nFree\u00a0<\/span><\/td>\nYes<\/span><\/td>\nYes \u2013 all.<\/span><\/td>\n<\/tr>\n
Doxy<\/span><\/td>\nYes<\/span><\/td>\nBasic version free, paid plans start at $29\/month.<\/span><\/td>\nYes \u2013 some only available with paid plans.<\/span><\/td>\nNo<\/span><\/td>\n<\/tr>\n
Zoom<\/span><\/td>\nYes \u2013 but full HIPAA compliance only through paid plans.<\/span><\/td>\nBasic version free, paid plans start at $14.99 per month.\u00a0<\/span><\/td>\nYes \u2013 group calls over 40 minutes only available on paid plans.<\/span><\/td>\nNo<\/span><\/td>\n<\/tr>\n
Google Meet<\/span><\/td>\nYes<\/span><\/td>\nFree<\/span><\/td>\nYes<\/span><\/td>\nNo<\/span><\/td>\n<\/tr>\n
VSee<\/span><\/td>\nYes<\/span><\/td>\nBasic version free, paid plans start at $49 per month.\u00a0<\/span><\/td>\nYes \u2013 some only available with paid plans.<\/span><\/td>\nVSee Messenger \u2013 No.<\/span><\/p>\n

VSee Clinic \u2013 Yes, minus the therapy marketplace.\u00a0<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n

Finding a teletherapy platform that does it all<\/span><\/h2>\n

The right platform can make or break your online therapy practice. The best options offer high levels of security, a seamless video call experience, ease of use, and tools for practice management and appointment scheduling so that neither therapist nor client has to jump between different platforms. Removing this friction can help to attract and retain clients.\u00a0<\/span><\/p>\n

Every online therapist should take the time to figure out which teletherapy platform meets their specific needs. You\u2019ll want to analyze the different tools available according to their performance in factors like data security, pricing, and practice management features.\u00a0<\/span><\/p>\n

Unlike other telehealth platforms, Nuna is designed specifically for therapists as an all-in-one platform that checks all the boxes: secure end-to-end encryption; free to use; high-performance video calls; a wide range of practice management and appointment scheduling features. We think it\u2019s the clear choice for therapists who need a secure, professional video conferencing platform \u2013 why not check it out for free?\u00a0<\/span><\/p>\n

Need an all-in-one practice management software that lets you protect your patients with secure chat and video calls? <\/span><\/i>Try Nuna \u2013 it\u2019s free to get started.<\/span><\/i><\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

It\u2019s no surprise that when the coronavirus pandemic began in March 2020, more clients and therapists began using telehealth platforms. But the sheer size of the increase is surprising: we\u2019re talking about a 50%+ boost in the market according to the CDC.\u00a0 And the experts say that teletherapy is here to stay. Even when we…<\/p>\n","protected":false},"author":1,"featured_media":1226,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[89],"tags":[96,95],"thb-sponsors":[],"yoast_head":"\nBest Teletherapy Platforms for Mental Health Professionals<\/title>\n<meta name=\"description\" content=\"How to choose a teletherapy platform that matches your security, connectivity, practice management, and pricing needs.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/expert.holanuna.com\/practika\/best-teletherapy-platforms\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Best Teletherapy Platforms for Mental Health Professionals\" \/>\n<meta property=\"og:description\" content=\"How to choose a teletherapy platform that 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